And along with Rev’s 24-hour turnaround, he has years of high-quality archived Rev transcripts at his fingertips. McMahon says that Rev’s ability to deliver transcripts in less than a day has been vital to his team’s success. When McMahon discovered Rev’s pricing, he knew he’d finally found an affordable answer: "I came across Rev’s site, and I was like, ‘What? A dollar a minute? I'm down." Rev’s simple pricing model is transparent, predictable and easy-to-calculate - with no surprises. With little margin for error, Spotify needed a vendor that would sweat the details and offer high-quality, polished work on time, every time.
But when the transcripts came back, they were very inaccurate," says McMahon. "We had tried someone who was recommended to me years ago. Previous transcription providers fell short when it came to accuracy. Careless mistakes and low-quality work mean unnecessary delays and costly do-overs. But with Spotify’s time-sensitive production process, accuracy is even more crucial. No Room for ErrorĪccurate transcripts are always important, in any industry. He knew they needed a transcription partner capable of keeping up with them. We would have a 45-minute string-out we needed by the following day, and it would take them two or three days," says McMahon. "Other vendors we used couldn't turn things around quick enough. Previous vendors simply couldn’t deliver complete and accurate transcripts fast enough: But finding one with the bandwidth to meet their ultra-short turnaround times was a problem.
"If something takes longer than a day or two, my creative producers are already going to be behind the eight ball when the transcription comes in," says McMahon.įinding transcription vendors wasn’t difficult, McMahon says. Even one or two extra days of waiting can slow the process and cause unacceptable delays. To maintain Spotify’s rapid workflow, producers and editors need transcripts as soon as possible.
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